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Delivery & Returns

Delivery times

All stock orders will be completed within 5-7 working days. You will be notified via e-mail of any deliveries which fall outside of this time.

Delivery

Orders are sent by courier and the charges depend on the value of the order and the destination as summarised below. If special delivery arrangements are requested (e.g. express overnight courier) these may incur an additional charge based upon the cost of the shipment plus a handling fee.

Goods ordered from Myknxstore for delivery in the UK will attract carriage/delivery charges as follows: up to a value of £500.00, delivery charge - £12.00, £500.00, or above Delivery FOC. This amount is calculated automatically by the site as you go through the checkout.

Returns Policy

Where the customer rejects the Goods as not being in accordance with the customer's requirement, the company shall reserve the right to refund all or part of the original invoiced amount.

When the customer sends an item back to the company (or, when the company arranges for collecting from the customer), the company will process the returned item then notify the customer via e-mail of the refund.

The refund shall be in the same form of payment originally used for purchase within three weeks of the company receiving the returned item(s).

Items returned within the seven-day cooling off period.

* By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date on which the item is delivered.

* Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item.

* The company will not refund the cost of delivery or other services provided to the customer in connection with the purchase.

* Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Items returned after the seven-day cooling off period

* Where the customer is withdrawing from the purchase between 7 and 30 days after delivery, and there has been no error on the part of the company, the company will refund only the cost of the item as invoiced less a 10% charge per item for restocking if returned in original packaging. If not in original packaging but in a resalable state, there will be a 25% handling charge.

* The company will not refund the cost of delivery or other services provided to the customer in connection with the purchase.

* Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Our refunds policy does not affect your statutory rights.

If you wish to return any product please fill out the Return form and submit it to us.

We also require the following RMA Label affixed to the outer packaging.  Return RMA Label