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To make a return please login to your account and go to previous orders, from there you can select the items you wish to return and submit a return request.
To make an order over the phone, please call our customer service team on 0191 497 0777
The update from Windows 8.0 to 8.1 saw a ‘USB Sleep Mode’ feature added in order to save energy. Unfortunately KNX devices do not support this feature yet, and are therefore simply switched off by Windows 8.1. The only workaround is to switch this newly-introduced ‘USB Sleep Mode’ feature off.
Please bear in mind that this feature needs to be modified for each individual KNX USB interface, just in case you have more than one connected dongle to the same computer with Windows 8.1.
To switch off the ‘USB Sleep Mode’ for each individual KNX USB device, you need to download a fix provided by KNX Association. You can do this via the ‘My Support’ menu in your KNX Org account.
1) Make sure you use an account with administrative rights.
2) When Windows 8.1 goes into sleep mode, it might be necessary to unplug and re-insert the USB interface once, after each wake-up of the PC.
My KNX Store is a leading KNX training academy providing unique training programs to help you step into the world of KNX. Whether you just want to understand the KNX system or be able to offer your clients the very latest in home and building automation we have the course that is right for you.
Our tailored packages ensure you gain all the technical knowledge and practical experience you will need to provide the best possible service to your clients whilst minimising your time away from site / out of the office. KNX Partner Certification must be achieved for all those wishing to install, program, commission and design KNX systems.
Register for one of our courses today and take your first step into the world of KNX! Book Now Or, still not sure which course is right for you, please get in touch and we can advise which is the best route for you to take.
T: 0191 4970777
We offer 5 KNX courses along with our KNX Fast Track Certification course. To achieve KNX partner certification you must complete our foundation and intermediate courses and pass the KNX certification exam. This can be done individually or in our fast track certification course which combines all three stages in a 5-day long course. For those who have already achieved KNX partner certification we offer our KNX Refresher and KNX Elite courses to further develop your skillset. For further course information please visit KNX Training
When completing your KNX partner certification the following topics are covered: