Help & Advice


How can I make changes to the details on my account?

You can edit your details by logging into your account and selecting ‘my details’ and ‘update my details’

How do I register?
I have forgotten my password.
I’m having trouble signing into my account.

Please contact Customer Service on 0191 497 0777 or email [email protected]

Orders & Returns

How can I pay for my order?

Payment types include;

  • Credit Card
  • MasterCard
  • Debit
  • Maestro
  • Visa
  • Visa Electron
I want to return my order

To make a return please login to your account and go to previous orders, from there you can select the items you wish to return and submit a return request.

What Countries do you deliver to?

  • Republic Of Ireland
  • Belgium
  • Netherlands
  • Luxembourg
  • France
  • Germany
  • Monaco
  • Austria
  • Czech Republic
  • Denmark
  • Finland
  • Greece
  • Italy
  • Poland
  • Portugal
  • Spain
  • Sweden
  • Bulgaria
  • Estonia
  • Hungary
  • Latvia
  • Lithuania
  • Romania
  • Slovakia
  • Slovenia
  • Croatia
  • Andorra
  • Channel Isles
  • Liechtenstein
  • Norway
  • San Marino
  • Switzerland

I want to make an order over the phone.

To make an order over the phone, please call our customer service team on 0191 497 0777

Technical Support

I want to speak to the technical support team

Please call our customer service team on 0191 497 0777 and request an engineer or alternatively email [email protected] and leave us a message and we will call you back.


The update from Windows 8.0 to 8.1 saw a ‘USB Sleep Mode’ feature added in order to save energy. Unfortunately KNX devices do not support this feature yet, and are therefore simply switched off by Windows 8.1. The only workaround is to switch this newly-introduced ‘USB Sleep Mode’ feature off.

Please bear in mind that this feature needs to be modified for each individual KNX USB interface, just in case you have more than one connected dongle to the same computer with Windows 8.1.

To switch off the ‘USB Sleep Mode’ for each individual KNX USB device, you need to download a fix provided by KNX Association. You can do this via the ‘My Support’ menu in your KNX Org account.

  • • Download and execute the file.
  • • After installation, Windows must be restarted before the changes take effect.


1) Make sure you use an account with administrative rights.

2) When Windows 8.1 goes into sleep mode, it might be necessary to unplug and re-insert the USB interface once, after each wake-up of the PC.


What is the customer service number?
I want to make a complaint?

If you have any issues or concerns with your MyKNXStore experience please email us on [email protected] or call 0191 497 0777. We strive to provide the best possible service to our customers and will respond within 48 hours of receipt of email.


KNX Training

My KNX Store is a leading KNX training academy providing unique training programs to help you step into the world of KNX. Whether you just want to understand the KNX system or be able to offer your clients the very latest in home and building automation we have the course that is right for you.

Our tailored packages ensure you gain all the technical knowledge and practical experience you will need to provide the best possible service to your clients whilst minimising your time away from site / out of the office. KNX Partner Certification must be achieved for all those wishing to install, program, commission and design KNX systems.

Register for one of our courses today and take your first step into the world of KNX! Book Now Or, still not sure which course is right for you, please get in touch and we can advise which is the best route for you to take.

T: 0191 4970777
E: [email protected]

Our Training Courses

We offer 5 KNX courses along with our KNX Fast Track Certification course. To achieve KNX partner certification you must complete our foundation and intermediate courses and pass the KNX certification exam. This can be done individually or in our fast track certification course which combines all three stages in a 5-day long course. For those who have already achieved KNX partner certification we offer our KNX Refresher and KNX Elite courses to further develop your skillset. For further course information please visit KNX Training

When completing your KNX partner certification the following topics are covered:

  • 1 - KNX Project Design ETS Professional: Basic
  • 2 - KNX Project Design ETS Professional: Advanced (only for informative purposes)
  • 3 - KNX Commissioning ETS
  • 4 - KNX Diagnostics & Trouble Shooting ETS
  • 5 - KNX System arguments
  • 6 - KNX System overview
  • 7 - KNX TP Topology
  • 8 - KNX TP Telegram
  • 9 - KNX Bus devices
  • 10 - KNX TP Installation
  • 11 - KNX Powerline
  • 12 - KNX RF